Meebo support

This page contains frequently asked questions and information we hope that will help troubleshoot issues you are having with Meebo Messenger.

Many issues can be resolved by clearing your browser cache, refreshing your browser, and then signing back on to Meebo Messenger. If you are having a problem, we recommend you try that as the first step in troubleshooting.

Can I sign on to Meebo Messenger without having a Meebo account?

Yes. There is a link towards the upper-right corner of the meebo.com front page labeled Sign on to individual accounts. Click this link to sign on to an account from any supported IM protocol.

Can I use Meebo Messenger on my mobile phone?

Yes! You can download free Meebo Messenger apps for the iPhone/iPod Touch, Android, and Blackberry. If you are using a different mobile device Meebo for Mobile allows any smartphone with a Javascript enabled web browser to connect to Meebo Messenger using an interface designed for mobile devices.

Is Meebo Messenger free to use?

Yes, it is free to use Meebo Messenger.

How do I change the email address associated with my Meebo ID?

1. Log into Meebo Messenger with your Meebo ID and password.
2. Click on preferences at the top the Meebo Messenger interface.
3. Select account settings.
4. Enter your new email address.
5. Enter your current password and click Submit

How do I change my Meebo password?

1. Log into Meebo Messenger with your Meebo ID.
2. Click preferences at the top of the Meebo Messenger interface.
3. Click account settings.
4. Enter your new password.
5. Confirm your new password in confirm password. Note: If new password and confirm password do not match, confirm password will show a red border.
6. Enter your current password and click Submit.

How secure is Meebo Messenger?

We take the privacy and security of our users very seriously. We ask for personal data only when we think it's absolutely necessary to provide you the best experience possible. For more information, please see our privacy policy and our security measures. Passwords are always fully encrypted, but if you would like all of your Meebo Messenger conversations encrypted you can sign in using a full SSL connection at https://www.meebo.com. Note that this may slightly slow down your connection.

I can’t sign into Meebo Messenger

There are a number of reasons you may have trouble signing in. Please check the following:

1. Check your network connection.
2. Make sure your username and password for the particular network you’re accessing are correct and match.
3. You may have logged into a network and not been properly logged out…wait about 5-10 minutes and try again.
4. Try using another browser.

If you've checked the above mentioned possibilities, Please Contact us

I can’t get meebo.com to load properly

1. You may be behind a firewall that’s interfering with your access to meebo.com.
   Try https://www.meebo.com.
2. You may be using a web browser that Meebo Messenger doesn’t yet support. We recommend Firefox 3.6 and Internet Explorer 8. You can check our list of compatible browsers.
3. Javascript may not be enabled for your browser. Check your browser options and make sure Javascript is enabled (the way to do this will vary from browser to browser).
4. Make sure you are running the latest version of Adobe Flash player.

I'm using Internet Explorer 7 and I'm getting the message: 'Javascript required to sign in'

Javascript for the browser may not have been enabled.
To enable it, from IE7 menu bar:

1. Browse to Tools->Internet Options->Security->Custom level… (near lower half of window).
2. Set Active Scripting (near the end of the list) to Enable.
3. Click OK, then Yes, then OK.
4. Restart the browser.

I keep getting disconnected from Meebo Messenger

Meebo Messenger requires a consistent internet connection – we’re constantly pinging back and forth to make sure the session is still active. On spottier internet connections, especially wireless connections, this can lead to connectivity issues. Performing bandwidth intensive activities (such as downloading or streaming large files) may affect the connection.

If you believe your connection is fine and you are still having problems staying connected, clearing your browser's cache may resolve the issue.

Is there an auto-reconnect feature to reconnect the meebo session after network interruption?

After a network interruption, Meebo Messenger will intermittently attempt to reconnect. If the interruption lasts longer than 2 minutes, you'll need to click the Reconnect button. If you are having problems reconnection, refresh your browser and log back in from the Meebo Messenger login page.

Is there an option to log in to Meebo Messenger automatically when I open my browser?

The Meebo Firefox extension has this capability. http://www.meebo.com/firefox/ After installing the Meebo Firefox extension, open the sidebar, set automatically sign on to meebo when Firefox starts and enter your Meebo ID and password. The sidebar also provides visual pop-up notification when your buddies log on and off and when you receive IM messages.

You may also be interested in getting the Meebo Notifier, which allows you to get Meebo Messenger updates even when you don't have a browser open.

How do I turn off the blog pop-up that appears when I log in?

There is no option to turn it off at this time.